POLICIES & TERMS

NON-REFUNDABLE/ TRANSFERABLE

A 50% non-refundable/ transferable initial payment is required for all bookings. We can discuss alternative payment arrangements if needed. Contact us for more information via email eat@flavorhouse.net or by phone 305-834-6954

SCHEDULING

Date(s) you are requesting is not confirmed until initial payment is made.

FINAL PAYMENT

Final payment is due 7 days prior to the event for small events 50 or less. Final payment is due 14 days prior to the event for larger events 50 or more.

LAST MINUTE BOOKINGS

Bookings made [72- 48 hours] before the event require full payment upfront.

RUSH RESERVATION FEE

A rush reservation fee will be applied for any bookings within 24 hours. Fee amount depends on size of party.

CANCELLATIONS

In the event you have to cancel your reservation, your retainer fee is not refundable. You have up to 1 year to book another reservation using the same initial retainer fee.

DIETARY RESTRICTIONS & ALLERGIES

All dietary needs/ allergies must be communicated at the time of booking.

While every effort is made to accommodate allergies, we cannot guarantee an allergen-free kitchen.

DELIVERY, SETUP & SERVICE

Delivery and setup fees may apply depending on location.

Service staff can be provided for an additional charge.

LEFTOVERS & FOOD SAFETY

Once food leaves our care at the event, we are not responsible for its handling, storage, or consumption.

For food safety, perishable items should not be left out for more than 2 hours.

PAYMENT METHODS

We accept all major (debit, credit cards, Cashapp, Zelle)

Returned payments or chargebacks will incur additional fees.